FREQUENTLY ASKED QUESTIONS

Welcome to the FAQ page of spunkyspider.com! We hope the following information can help you solve various problems you encounter during shopping. If you have any other questions, please feel free to contact us!

1. How do I place an order?
   Browse the products on our homepage and find the skirt you like. After selecting the size and color, click the “Add to Cart” button. After completing the shopping, click the shopping cart icon and follow the prompts to fill in the shipping information and payment information to complete the order.
2. How long will it take for my order to be shipped?
   Once you place an order, we will process and ship the order within 1-3 business days. The specific delivery time depends on your shipping address and the selected shipping method.
3. Can I change or cancel my order?
   Once your order is submitted, we will process it as soon as possible. Please contact our customer service as soon as possible. If the order has not been shipped, we will work hard to accommodate your change or cancellation request.
4. How do I choose the right size?
   There is a size guide on each product page on our website to help you choose the right size for you. Please check our size chart before purchasing and choose the right size according to your measurements.
5. Can I return my product?
   Yes! If you are not satisfied with your purchase, you can return it within 30 days of receiving it. Please refer to our Refund and Return Policy for detailed return procedures and conditions.
6. Who pays for return postage?
   Return postage is usually borne by the customer, unless there is a quality problem with the product or the wrong payment was sent. We recommend that you use a tracked mail method to ensure that the returned product returns to our company safely.
7. How long does it take for the refund to be processed?
   Once we receive your return and confirm that it meets the return conditions, the refund will be processed within 5-7 business days, and the specific arrival time will depend on the processing time of your bank.
8. Do you offer international shipping?
   At present, spunkyspider.com only supports orders within the United States. We welcome customers in the United States to shop.
9. Do you have a physical store?
   We focus on online sales and currently do not have a physical store. You can browse and purchase all our products on the website and enjoy a convenient online shopping experience.