REFUND AND RETURNS

Thank you for choosing spunkyspider.com to shop! We want you to be happy with your dress. If you are not satisfied with your order, our Refund and Return Policy will help you resolve the issue. Please read the following terms carefully to ensure a smooth return and refund process.

1. Return Eligibility
   You can request a return within 30 days of receiving the item. The following conditions are eligible for return:
   The item has not been worn, unwashed, and is in original condition (with all tags and packaging).
   Returned items must follow our return procedures.
2. Non-Returnable Items
   The following items are not eligible for return:
   Customized or special order items.
   Gift cards.
   Discounted items, refunds are only available under certain conditions.
3. Return Steps
   Request a Return: Please contact us by the following means to request a return:
   Send an email to LatoyaDr9218@outlook.com and provide your order number and reason for return.
   Obtain Return Authorization: Once your return request is approved, we will send you a return authorization number and detailed return instructions.
   Packaging and Returns: Please return the item(s) and all original packaging materials using tracked mail so that we can confirm your return.
   Postage: Return postage is the responsibility of the customer (unless the item is defective or incorrect). We recommend that you choose a tracked mailing method to ensure your return arrives safely.
4. Refund Processing
   Once we receive your return and confirm that it is eligible for return, we will process the refund within 5-7 business days. The refund will be refunded to your original payment method, and the specific arrival time will depend on the bank’s processing time.
5. Exchange Items
   If you wish to exchange the item, please follow the return process and place a new order after the refund is received. We do not provide direct product exchanges.

We will wholeheartedly help you to ensure that you have a happy shopping experience at spunkyspider.com!